How can we help you? Please send us a message and we will be in touch with you promptly.

Correspondence and Payments

Mail to: 100 South Third Street, Hamilton, OH 45011
Telephone: (513) 785-3500
CHACO Direct: (513) 785-3599 or (800) 322-7599
Mortgage Payoff Fax: (513) 863-4201

Bill Pay Contact

Customer Service: (800) 397-8041

Credit Card Contacts

Verified by Visa: (800) 857-3118
Report Lost/Stolen: (800) 325-3678
Dispute Department: (800) 600-5249
Fraud Monitoring: (800) 369-4887
Card Activation: (800) 543-5073
Change pin #: (866) 297-3408
National Foundation for Credit Counseling: (866) 853-2227

ATM/Debit Card Contacts

Verified by Visa: (800) 857-3118
Report Lost/Stolen: (800) 528-2273
Dispute Department: (800) 808-6402
Dispute Fax: (513) 900-3543
Fraud Monitoring: (800) 889-5280
Card activation: (877) 296-2733
Change pin #: (800) 354-5511

Our Difference is Simple

When it comes to your financial plan, we understand what you need now and more importantly, what you need tomorrow. We are here to help you get the most out of both. Whether just starting out or preparing to retire, we help you become financially prepared and fully informed. At Chaco, we bring you the same expertise and competitive services as other institutions, but with the compassion and genuine care that can only come from being member-owned and operated. From CDs and savings to mortgages and more, we work to keep things simple when it comes to your finances – so you can focus on your life. And that makes a difference.